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Privacy Policy Inkworks Studio

Last updated: 16 January 2026

 

Inkworks Studio (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit Inkworks Studio, contact us, purchase from us, or make a booking (including through Timely). We handle personal information in accordance with the New Zealand Privacy Act 2020.

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Personal information we collect

Depending on how you interact with us, we may collect:

  • Website and device information: IP address, browser type, device information, time zone, pages viewed, links clicked, and general usage data.

  • Booking information (Timely): name, email address, phone number, appointment/service details, booking history, and any notes you choose to provide.

  • Order and payment information (if you purchase): name, contact details, billing/shipping address (if relevant), purchase details, and payment status.

    • Note: We do not aim to store full card details; card payments are typically handled by our payment providers.

  • Communications: messages you send us (email, forms, DMs), and records of our replies.

  • Marketing preferences: whether you are subscribed to marketing, and your communication preferences.

  • Cookies/analytics data: information collected via cookies and similar technologies, including through tools such as Google Analytics and Wix.

 

Why we collect and use your information

We use personal information to:

  • Provide and manage our services, including processing bookings and administering appointments.

  • Communicate with you about your booking, purchase, enquiry, or account (including confirmations, changes, reminders, and support).

  • Process payments and prevent fraud.

  • Improve our website, services, and customer experience.

  • Send email marketing where permitted (see “Marketing” below).

  • Meet legal and business requirements (e.g., record-keeping and responding to privacy requests).

 

What happens if you don’t provide information

Some information is needed to provide services. If you don’t provide required booking or contact details, we may be unable to confirm your booking, contact you about changes, or provide the service.

 

Marketing (email marketing)

If you subscribe to our email marketing (or otherwise consent where required), we may send you updates, offers, and news from Inkworks Studio.

  • You can unsubscribe at any time by using the unsubscribe link in our emails (or by contacting us using the details below).

  • If you unsubscribe, we may still contact you about service-related messages (e.g., booking confirmations or changes), where appropriate

 

How we share your information

We do not sell your personal information.

We may share personal information with trusted service providers who help us operate our business, for example:

  • Timely (our booking and appointment management platform)

  • Wix (our website platform)

  • Google Analytics (website analytics)

  • Payment providers (to process transactions securely)

  • Email marketing and communication tools (to send email communications and manage subscriber lists)

  • Professional advisers (e.g., accountants or legal advisers) where necessary

  • Authorities or regulators where required or permitted by law

We only share information where it is necessary for the purposes described in this policy.

 

Overseas storage and processing

Some of our service providers (including Timely, Wix, analytics, email and payment providers) may store or process personal information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled with appropriate privacy and security safeguards.

 

Cookies and analytics

We use cookies and similar technologies to:

  • help the website function properly and securely,

  • remember preferences,

  • understand how visitors use our site,

  • improve performance and content,

  • (where applicable) support marketing and advertising.

You can control cookies through your browser settings. Please note blocking some cookies may affect how the site functions.

If you are visiting from a region where consent is required for non-essential cookies, we will request your consent via our cookie controls/banner.

 

How we store and protect personal information

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification, or disclosure. This includes using reputable platforms/providers and limiting access to personal information where appropriate.

No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.

 

How long we keep your information

We keep personal information only for as long as needed for the purposes set out in this policy, unless we are required or permitted by law to keep it longer. When no longer required, we take reasonable steps to securely delete or anonymise it.

 

Your rights (NZ)

Under the Privacy Act 2020, you can request:

  • access to the personal information we hold about you, and

  • correction of that information if you believe it is incorrect.

To make a request, contact us using the details below. We may need to verify your identity before releasing or changing information. We will respond within the timeframes required by law.

 

Concerns and complaints

If you have concerns about how we handle your personal information, please contact us first and we will do our best to resolve it.

You can also complain to the Office of the Privacy Commissioner.

 

Changes to this policy

We may update this policy from time to time. The latest version will be available on this page with the updated “Last updated” date.

 

Contact us

Inkworks Studio
Email: info@inkworksstudio.co.nz

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